TERMS OF SERVICE

Narlian Black Car Services
Effective Date: 02/11/2026

1. AGREEMENT TO TERMS

By booking, reserving, or using services provided by Narlian Black Car Services (“Company,” “we,” “us,” or “our”), you (“Client,” “you,” or “Passenger”) agree to be bound by these Terms of Service.

If you do not agree to these Terms, you may not use our services.

2. SERVICES PROVIDED

Narlian Black Car Services provides luxury ground transportation services including but not limited to:

• Airport transfers

• Corporate transportation

• Special events

• Hourly chauffeur services

• Long-distance transportation

All services are subject to availability and confirmation.

3. RESERVATIONS & CONFIRMATION

• A reservation is not confirmed until a deposit or full payment has been received.

• We reserve the right to decline service at our discretion.

• Rates may vary based on distance, time, date, vehicle type, and special requests.

4. PAYMENT TERMS

Payment terms are governed by our separate Payment & Cancellation Policy, which is incorporated into these Terms by reference.

By completing payment through Stripe or any approved payment method, you authorize Narlian Black Car Services to charge the agreed amount.

All prices are subject to:

• Tolls

• Parking fees

• Airport fees

• Additional wait time

• After-hours fees

• Holiday surcharges
  
  

5. CANCELLATION & REFUNDS

All cancellations are subject to the rules outlined in our Payment & Cancellation Policy.

Failure to appear at pickup time (“No-Show”) may result in full charge of the reserved service.

6. WAIT TIME POLICY

Airport pickups include a grace period:

• Domestic flights: 30 minutes

• International flights: 45 minutes
  
  

Non-airport pickups include a 10-minute grace period.

Additional waiting time is billed at the applicable hourly rate.

7. PASSENGER CONDUCT

For safety and professionalism:

• Smoking, vaping, and illegal substances are strictly prohibited.

• Excessive intoxication may result in termination of service.

• Damage to the vehicle caused by passengers will result in cleaning or repair charges.

• Passengers must wear seat belts at all times.
  
  

We reserve the right to terminate service immediately if a passenger poses a safety risk.

No refunds will be issued if service is terminated due to passenger misconduct.

8. VEHICLE DAMAGE & CLEANING FEES

The Client is financially responsible for:

• Interior damage

• Exterior damage caused by passengers

• Vomit or biohazard cleanup

• Excessive mess requiring professional cleaning
  
  

Cleaning fees may range from $250 to $1,000, depending on the severity of the damage.

9. LIMITATION OF LIABILITY

Narlian Black Car Services is not liable for:

• Traffic delays

• Weather conditions

• Flight delays or cancellations

• Acts of God

• Road closures

• Mechanical breakdowns beyond our control
  
  

Our total liability shall not exceed the amount paid for the specific reservation.

We are not responsible for lost or forgotten items left in vehicles.

10. FORCE MAJEURE

We are not responsible for failure to perform due to causes beyond our reasonable control including but not limited to:

• Natural disasters

• Severe weather

• Government restrictions

• Road emergencies

• Civil unrest

11. THIRD-PARTY PAYMENT PROCESSOR

Payments are processed securely through Stripe. By submitting payment information, you agree to Stripe’s terms and privacy policies.

Narlian Black Car Services does not store full credit card information.

12. PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

We collect information necessary to:

• Process bookings

• Provide transportation services

• Improve customer experience
  
  

We do not sell customer information.

13. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the State of Texas.

Any disputes shall be resolved in the appropriate courts located in Bell County, Texas.

14. MODIFICATIONS

We reserve the right to update or modify these Terms at any time. Updated versions will be posted on our website with a revised effective date.

 Continued use of our services constitutes acceptance of the updated Terms.

15. CONTACT INFORMATION

Narlian Black Car Services
Killeen, Texas
Email: bookings@narlianblackcar.com
Phone: (254) 220-9312
Website: www.narlianblackcar.com